/* OMS messenger — the SHARED look (admin, factory and customer portals).
   Pairs with /js/oms-messenger-core.js. Everything is prefixed .omsm- and the
   tokens live on .omsm-root (and the admin drawer), so a portal links this file
   and gets the same messenger whatever else is on the page.

   Roles relative to the VIEWER (owner decision 2), the same on every portal:
     me     — your own messages: right, accent bubble
     team   — the rest of your company: left, with their name, white bubble
     other  — the other party (factory or customer): left, name + company tag,
              tinted bubble in their colour (teal factory, magenta customer)
   People get round avatars, companies square ones.

   Section map:
     1 tokens · 2 avatars · 3 feed (column, days, New line, updates, groups,
     bubbles, translation, attachments, reactions, toolbar, ticks, typing,
     jump) · 4 composer · 5 lists (rows, groups, channels, filters, empties)
     · 6 popovers + viewer · 7 thread header + context strip · 8 admin drawer
     layout · 9 phones. No !important, no remote assets. */

/* ── 1. Tokens ────────────────────────────────────────────────────────── */
.omsm-root,#msgDrawer.omsm-drawer{
  --omsm-bg:#F3F4F8;--omsm-surface:#FFFFFF;--omsm-sunk:#F7F8FB;--omsm-line:#E4E7EF;--omsm-line-2:#D3D7E4;
  --omsm-ink:#1F2340;--omsm-ink-2:#454A68;--omsm-muted:#62678A;
  --omsm-accent:#3D4EE8;--omsm-accent-ink:#FFFFFF;--omsm-accent-hover:#2A37B8;--omsm-accent-soft:#ECEEFD;
  --omsm-ok:#157A4A;--omsm-ok-soft:#E3F5EC;--omsm-warn:#8A5300;--omsm-warn-soft:#FFF1D6;--omsm-bad:#C0283A;--omsm-bad-soft:#FDE7EA;
  --omsm-team:#36415B;--omsm-factory:#0F766E;--omsm-factory-soft:#E2F3F1;--omsm-factory-bub:#EEF8F6;--omsm-factory-line:#CBE7E2;
  --omsm-customer:#9D174D;--omsm-customer-soft:#FBE7EF;--omsm-customer-bub:#FDF1F6;--omsm-customer-line:#F2D2E0;
  --omsm-mention:#FFF1D6;
  --omsm-shadow:0 1px 2px rgba(31,35,64,.06),0 8px 24px rgba(31,35,64,.08);--omsm-shadow-sm:0 1px 2px rgba(31,35,64,.06);
  --omsm-font:"Plus Jakarta Sans",-apple-system,BlinkMacSystemFont,"Segoe UI","PingFang SC","Microsoft YaHei",sans-serif;
}
.omsm-root{font-family:var(--omsm-font);color:var(--omsm-ink)}
/* Frame proportions (sizing pass, owner feedback 24-10-2026). The mockup's
   reading column (680px) and bubble (520px) are the floor; a WIDE frame — the
   admin two-pane drawer, the factory's wide sheet, the customer drawer — gets a
   list column of clamp(400px, 32%, 460px), a reading column of the pane less
   64px (capped at 900px) and bubbles up to 80% of it — the mockup's ratio — so a big screen is used rather than left as margin.
   The % in --omsm-list-w resolves against whatever box uses it (the frame). */
/* Defaults come from the var() fallbacks — NOT set on .omsm-root, because every
   scroll box is an .omsm-root and would reset what its frame chose. */
#msgDrawer.omsm-drawer.wide,#fxm.wide,.omscm-drawer{--omsm-list-w:clamp(400px,32%,460px);--omsm-col-max:min(900px,calc(100% - 64px));--omsm-bub-max:80%}
.omsm-root svg{flex:none}

/* ── 2. Avatars ───────────────────────────────────────────────────────── */
.omsm-av{width:36px;height:36px;border-radius:50%;display:grid;place-items:center;color:#fff;font-weight:800;font-size:12px;flex:none;position:relative;letter-spacing:.02em;background:var(--omsm-team);line-height:1}
.omsm-av svg{width:18px;height:18px}
.omsm-av--sm{width:28px;height:28px;font-size:10.5px}
.omsm-av--sm svg{width:14px;height:14px}
.omsm-av--xs{width:20px;height:20px;font-size:8.5px}
.omsm-av--sq{border-radius:10px}
.omsm-av--sm.omsm-av--sq{border-radius:8px}
.omsm-av--xs.omsm-av--sq{border-radius:6px}
.omsm-av--team{background:var(--omsm-team)}
.omsm-av--me{background:var(--omsm-accent)}
.omsm-av--factory{background:var(--omsm-factory)}
.omsm-av--customer{background:var(--omsm-customer)}
.omsm-av--group{background:#6A3FC4;border-radius:10px}
.omsm-av--support{background:var(--omsm-accent-soft);color:var(--omsm-accent)}
.omsm-av--bot{background:#202944}
/* Flyte's avatar is its real icon (an <img>, see avatar() shape 'bot'); the tile's
   own navy fills the circle, so the background above only shows while it loads. */
.omsm-av--img{overflow:hidden;padding:0}
.omsm-av-img{width:100%;height:100%;display:block;object-fit:cover}
/* The quick-access "Ask Flyte" header button's icon (flyteIconHtml()). */
.omsm-flyte-ic{width:22px;height:22px;border-radius:6px;display:block;flex:none}
.omsm-av-on{position:absolute;right:-1px;bottom:-1px;width:10px;height:10px;border-radius:50%;background:#22A06B;border:2px solid var(--omsm-surface)}

/* ── 3. Feed ──────────────────────────────────────────────────────────── */
.omsm-scroll{background:var(--omsm-sunk)}
.omsm-col{width:100%;max-width:var(--omsm-col-max,680px);margin:0 auto;padding:0 18px;box-sizing:border-box;font-size:14px;line-height:1.45;color:var(--omsm-ink)}
.omsm-feed{padding-bottom:6px}
.omsm-feed-empty{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:6px;min-height:160px;color:var(--omsm-muted);font-size:13px;text-align:center}
.omsm-day{display:flex;align-items:center;gap:12px;margin:14px 0 10px;font-size:11px;font-weight:800;letter-spacing:.08em;text-transform:uppercase;color:var(--omsm-muted)}
.omsm-day::before,.omsm-day::after{content:"";height:1px;background:var(--omsm-line);flex:1}
.omsm-newline{display:flex;align-items:center;gap:10px;color:var(--omsm-bad);font-size:11px;font-weight:800;letter-spacing:.08em;text-transform:uppercase;margin:12px 0}
.omsm-newline::after{content:"";height:1px;background:var(--omsm-bad);flex:1;opacity:.5}

/* Collapsed system / status updates */
.omsm-act{display:flex;flex-direction:column;align-items:center;gap:6px;margin:8px 0;font-size:12px;color:var(--omsm-muted)}
.omsm-act>span,.omsm-act-btn{display:inline-flex;align-items:center;gap:6px;max-width:100%;padding:3px 10px;border-radius:999px;border:1px dashed var(--omsm-line-2);background:var(--omsm-surface);font:inherit;color:inherit;min-height:24px;box-sizing:border-box}
.omsm-act-btn{cursor:pointer}
.omsm-act-btn:hover{border-color:var(--omsm-accent);color:var(--omsm-ink-2)}
.omsm-act svg{width:13px;height:13px}
.omsm-act b{color:var(--omsm-ink-2);font-weight:600}
.omsm-act-t{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;min-width:0}
.omsm-act time{color:var(--omsm-muted);opacity:.8}
.omsm-act-list{list-style:none;margin:0;padding:8px 12px;border:1px solid var(--omsm-line);border-radius:10px;background:var(--omsm-surface);max-width:100%;box-sizing:border-box}
.omsm-act-list[hidden]{display:none}
.omsm-act-list li{padding:2px 0;color:var(--omsm-ink-2)}
.omsm-act-list time{display:inline-block;min-width:58px;color:var(--omsm-muted);font-variant-numeric:tabular-nums}

/* Groups */
.omsm-group{margin:10px 0}
.omsm-group:not(.omsm-group--me){display:grid;grid-template-columns:28px minmax(0,1fr);gap:10px}
.omsm-group-body{min-width:0;display:flex;flex-direction:column;align-items:flex-start;gap:3px}
.omsm-who{font-size:12.5px;margin-bottom:1px;display:flex;align-items:baseline;flex-wrap:wrap;gap:2px 8px;color:var(--omsm-ink)}
.omsm-who b{font-weight:700}
.omsm-who time{color:var(--omsm-muted);font-size:11.5px}
.omsm-org{font-size:11px;font-weight:700;padding:0 6px;border-radius:5px;background:var(--omsm-factory-soft);color:var(--omsm-factory);line-height:18px}
.omsm-org--customer{background:var(--omsm-customer-soft);color:var(--omsm-customer)}
.omsm-org--team{background:#E4E8EF;color:var(--omsm-team)}
.omsm-group--me{display:flex;flex-direction:column;align-items:flex-end;gap:3px}
.omsm-group--me .omsm-who{font-size:12px;color:var(--omsm-muted);gap:4px}
.omsm-group--me .omsm-who time{font-size:12px}

/* Messages + bubbles */
.omsm-msg{display:flex;flex-direction:column;align-items:flex-start;gap:3px;width:100%;max-width:100%;box-sizing:border-box}
.omsm-group--me .omsm-msg{align-items:flex-end}
.omsm-bub{position:relative;display:inline-block;max-width:min(var(--omsm-bub-max,520px),100%);box-sizing:border-box;background:var(--omsm-surface);border:1px solid var(--omsm-line);border-radius:4px 14px 14px 14px;padding:8px 12px;font-size:14px;line-height:1.5;color:var(--omsm-ink);box-shadow:var(--omsm-shadow-sm);overflow-wrap:anywhere;word-break:break-word}
.omsm-group-body .omsm-msg+.omsm-msg .omsm-bub{border-radius:4px 14px 14px 4px}
.omsm-group--other.omsm-group--factory .omsm-bub{background:var(--omsm-factory-bub);border-color:var(--omsm-factory-line)}
.omsm-group--other.omsm-group--customer .omsm-bub{background:var(--omsm-customer-bub);border-color:var(--omsm-customer-line)}
/* Other party = the MERCHANT TEAM (what a factory or customer sees of us). */
.omsm-group--other.omsm-group--team .omsm-bub{background:#EEF0FA;border-color:#D6DAF0}
.omsm-group--me .omsm-bub{background:var(--omsm-accent);color:var(--omsm-accent-ink);border-color:transparent;border-radius:14px 4px 14px 14px}
.omsm-group--me .omsm-msg+.omsm-msg .omsm-bub{border-radius:14px 4px 4px 14px}
.omsm-text{white-space:pre-wrap}
.omsm-text .omstr-main{white-space:pre-wrap}
.omsm-text a{color:inherit;text-decoration:underline}
.omsm-bub-meta{display:inline-flex;align-items:center;gap:6px;float:right;margin:4px 0 -2px 10px;font-size:10.5px;line-height:16px;color:var(--omsm-muted)}
.omsm-group--me .omsm-bub-meta{color:rgba(255,255,255,.8)}
.omsm-edited{font-style:italic}
.omsm-flag{display:inline-flex;align-items:center;gap:3px;font-weight:700;color:var(--omsm-warn)}
.omsm-group--me .omsm-flag{color:#FFE7A8}
.omsm-flag svg{width:11px;height:11px}
.omsm-flag--star svg{fill:currentColor}
.omsm-tick{display:inline-flex}
.omsm-tick svg{width:14px;height:14px}
.omsm-tick--failed{color:#FFD0D6}
.omsm-msg--pinned .omsm-bub{box-shadow:0 0 0 2px #F5C451}
.omsm-msg--deleted .omsm-bub,.omsm-group--me .omsm-msg--deleted .omsm-bub{background:transparent;border:1px dashed var(--omsm-line-2);color:var(--omsm-muted);box-shadow:none}
.omsm-deleted{font-style:italic}
.omsm-msg--failed .omsm-bub{opacity:.75}
.omsm-retry{display:inline-flex;align-items:center;gap:5px;border:0;background:none;padding:2px 0;font:inherit;font-size:11.5px;font-weight:700;color:var(--omsm-bad);cursor:pointer;min-height:24px}
.omsm-retry svg{width:13px;height:13px}
.omsm-mention{background:var(--omsm-mention);color:var(--omsm-warn);font-weight:700;border-radius:4px;padding:0 3px}
.omsm-group--me .omsm-mention{background:rgba(255,255,255,.22);color:#fff}
.omsm-quote{font-size:12.5px;color:var(--omsm-muted);border-left:3px solid var(--omsm-line-2);padding:2px 0 2px 8px;margin-bottom:6px;cursor:pointer;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:100%}
.omsm-quote b{color:var(--omsm-ink-2);font-weight:600}
.omsm-group--me .omsm-quote{color:rgba(255,255,255,.82);border-left-color:rgba(255,255,255,.5)}
.omsm-group--me .omsm-quote b{color:#fff}
.omsm-flash-hit .omsm-bub{animation:omsmHit 2.2s ease}
@keyframes omsmHit{0%,40%{box-shadow:0 0 0 3px #F5C451}100%{box-shadow:var(--omsm-shadow-sm)}}

/* Translation (OMSTranslate) inside a bubble: reader's language on top. */
.omsm-bub .omstr-note{margin-top:6px;padding-top:6px;border-top:1px dashed var(--omsm-line-2);display:flex;flex-wrap:wrap;align-items:center;gap:4px 8px;font-size:11.5px;color:var(--omsm-muted);opacity:1}
.omsm-bub .omstr-note b{font-weight:600}
.omsm-bub .omstr-link{color:var(--omsm-accent);font-weight:700;opacity:1;text-decoration:none;font-size:11.5px;min-height:20px}
.omsm-bub .omstr-link:hover{text-decoration:underline}
.omsm-bub .omstr-alt{margin-top:6px;padding:6px 8px;border:0;border-radius:8px;background:var(--omsm-sunk);color:var(--omsm-muted);font-size:13px;opacity:1}
.omsm-group--me .omsm-bub .omstr-note{border-top-color:rgba(255,255,255,.35);color:rgba(255,255,255,.8)}
.omsm-group--me .omsm-bub .omstr-link{color:#fff;text-decoration:underline}
.omsm-group--me .omsm-bub .omstr-alt{background:rgba(255,255,255,.14);color:rgba(255,255,255,.92)}

/* Attachments */
.omsm-atts{display:flex;gap:6px;flex-wrap:wrap;margin-top:2px;max-width:100%}
.omsm-group--me .omsm-atts{justify-content:flex-end}
.omsm-thumb{position:relative;width:150px;height:110px;padding:0;border-radius:10px;border:1px solid var(--omsm-line);overflow:hidden;background:var(--omsm-sunk);cursor:zoom-in;display:block}
.omsm-thumb img{width:100%;height:100%;object-fit:cover;display:block}
.omsm-thumb-cap{position:absolute;left:0;right:0;bottom:0;font-size:10.5px;color:#fff;padding:12px 7px 5px;background:linear-gradient(transparent,rgba(0,0,0,.55));white-space:nowrap;overflow:hidden;text-overflow:ellipsis;text-align:left}
.omsm-thumb:focus-visible{outline:2px solid var(--omsm-accent);outline-offset:2px}
.omsm-file{display:flex;align-items:center;gap:10px;padding:8px 10px;border:1px solid var(--omsm-line);border-radius:10px;background:var(--omsm-surface);min-width:200px;max-width:280px;box-sizing:border-box;color:var(--omsm-ink);text-decoration:none}
.omsm-file:hover{border-color:var(--omsm-line-2)}
.omsm-file-ic{width:34px;height:40px;border-radius:6px;background:var(--omsm-accent-soft);color:var(--omsm-accent);display:grid;place-items:center;font-size:9.5px;font-weight:800;flex:none}
.omsm-file-ic--pdf{background:var(--omsm-bad-soft);color:var(--omsm-bad)}
.omsm-file-ic--xlsx,.omsm-file-ic--xls,.omsm-file-ic--csv{background:var(--omsm-ok-soft);color:var(--omsm-ok)}
.omsm-file-ic--ai,.omsm-file-ic--eps,.omsm-file-ic--psd{background:var(--omsm-warn-soft);color:var(--omsm-warn)}
.omsm-file-t{min-width:0}
.omsm-file b{display:block;font-size:12.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.omsm-file small{font-size:11px;color:var(--omsm-muted)}

/* Reactions */
.omsm-reacts{display:flex;gap:4px;margin-top:1px;flex-wrap:wrap}
.omsm-react{font:inherit;font-size:12px;border:1px solid var(--omsm-line);background:var(--omsm-surface);border-radius:999px;padding:0 7px;line-height:20px;min-height:22px;cursor:pointer;color:var(--omsm-ink)}
.omsm-react span{font-weight:700;color:var(--omsm-ink-2)}
.omsm-react:hover{border-color:var(--omsm-line-2)}
.omsm-react--me{border-color:var(--omsm-accent);background:var(--omsm-accent-soft);color:var(--omsm-accent)}
.omsm-react--me span{color:var(--omsm-accent)}

/* Hover toolbar: four actions, none on status updates */
.omsm-hover{position:absolute;top:-16px;right:8px;z-index:3;display:flex;gap:2px;padding:3px;background:var(--omsm-surface);border:1px solid var(--omsm-line);border-radius:9px;box-shadow:var(--omsm-shadow);opacity:0;pointer-events:none;transition:opacity .12s}
.omsm-group--me .omsm-hover{right:auto;left:8px}
.omsm-msg:hover .omsm-hover,.omsm-msg:focus-within .omsm-hover,.omsm-msg--acts .omsm-hover{opacity:1;pointer-events:auto}
.omsm-tb{width:26px;height:24px;display:grid;place-items:center;border-radius:6px;border:0;background:none;color:var(--omsm-ink-2);cursor:pointer;padding:0;position:relative}
.omsm-tb:hover{background:var(--omsm-sunk);color:var(--omsm-ink)}
.omsm-tb svg{width:14px;height:14px}
.omsm-flash{position:absolute;bottom:calc(100% + 4px);left:50%;transform:translateX(-50%);background:var(--omsm-ink);color:#fff;font-size:11px;font-weight:700;padding:2px 7px;border-radius:6px;white-space:nowrap;pointer-events:none}

/* Receipts */
.omsm-rcpt{display:flex;align-items:center;gap:4px;font-size:11px;color:var(--omsm-muted)}
.omsm-rcpt svg{width:14px;height:14px}
.omsm-rcpt--seen{color:var(--omsm-accent)}

/* Typing + jump to latest */
.omsm-typing{display:flex;align-items:center;gap:8px;font-size:12px;color:var(--omsm-muted);padding:4px 0 2px 38px;max-width:var(--omsm-col-max,680px);margin:0 auto;box-sizing:border-box;width:100%}
.omsm-dots{display:inline-flex;gap:3px;padding:6px 9px;background:var(--omsm-surface);border:1px solid var(--omsm-line);border-radius:999px}
.omsm-dots i{width:5px;height:5px;border-radius:50%;background:var(--omsm-muted);animation:omsmDot 1.2s infinite ease-in-out}
.omsm-dots i:nth-child(2){animation-delay:.15s}.omsm-dots i:nth-child(3){animation-delay:.3s}
@keyframes omsmDot{0%,60%,100%{transform:translateY(0);opacity:.5}30%{transform:translateY(-3px);opacity:1}}
.omsm-jump{position:absolute;left:50%;transform:translateX(-50%);bottom:12px;z-index:4;display:inline-flex;align-items:center;gap:6px;height:30px;padding:0 12px;border:0;border-radius:999px;background:var(--omsm-ink);color:var(--omsm-surface);font:inherit;font-size:12px;font-weight:700;box-shadow:var(--omsm-shadow);cursor:pointer}
.omsm-jump[hidden]{display:none}
.omsm-jump svg{width:13px;height:13px}

/* ── 4. Composer ──────────────────────────────────────────────────────── */
.omsm-cmp{padding:8px 16px 14px;background:var(--omsm-sunk);flex:none}
.omsm-cmp-box{max-width:var(--omsm-col-max,680px);margin:0 auto;background:var(--omsm-surface);border:1px solid var(--omsm-line-2);border-radius:14px;box-shadow:var(--omsm-shadow-sm);overflow:hidden;transition:border-color .12s,box-shadow .12s}
.omsm-cmp-box:focus-within{border-color:var(--omsm-accent);box-shadow:0 0 0 3px var(--omsm-accent-soft)}
.omsm-cmp-box.omsm-drop{border-color:var(--omsm-accent);border-style:dashed;background:var(--omsm-accent-soft)}
.omsm-cmp-reply{display:flex;align-items:center;gap:8px;white-space:nowrap;font-size:12px;color:var(--omsm-muted);padding:8px 8px 8px 12px;background:var(--omsm-sunk);border-bottom:1px solid var(--omsm-line)}
.omsm-cmp-reply>span{min-width:0;overflow:hidden;text-overflow:ellipsis}
.omsm-cmp-reply b{color:var(--omsm-ink-2)}
.omsm-cmp-reply button{margin-left:auto;width:28px;height:28px;border:0;border-radius:7px;background:none;color:var(--omsm-muted);font-size:16px;cursor:pointer;flex:none}
.omsm-cmp-reply button:hover{background:var(--omsm-surface);color:var(--omsm-ink)}
.omsm-cmp-input,.omsm-cmp-input:focus{display:block;width:100%;min-height:44px;max-height:160px;margin:0;padding:10px 12px 4px;border:0;border-radius:0;background:transparent;box-shadow:none;outline:none;resize:none;font-family:inherit;font-size:14px;line-height:1.45;color:var(--omsm-ink);box-sizing:border-box}
.omsm-cmp-input::placeholder{color:var(--omsm-muted)}
.omsm-cmp-files{display:flex;gap:8px;padding:4px 12px 6px;flex-wrap:wrap}
.omsm-cmp-files:empty{display:none}
.omsm-fchip{display:flex;align-items:center;gap:8px;border:1px solid var(--omsm-line);border-radius:10px;padding:5px 5px 5px 5px;background:var(--omsm-sunk);font-size:12px;max-width:240px;box-sizing:border-box}
.omsm-fchip-mini{width:34px;height:34px;border-radius:7px;flex:none;overflow:hidden;background:var(--omsm-line);display:grid;place-items:center;font-size:9px;font-weight:800;color:var(--omsm-ink-2)}
.omsm-fchip-mini img{width:100%;height:100%;object-fit:cover}
.omsm-fchip-t{min-width:0}
.omsm-fchip b{display:block;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:140px}
.omsm-fchip small{color:var(--omsm-muted)}
.omsm-fchip-bar{display:block;width:100%;height:3px;margin-top:3px;border:0;border-radius:3px;background:var(--omsm-line);overflow:hidden;appearance:none;-webkit-appearance:none}
.omsm-fchip-bar::-webkit-progress-bar{background:var(--omsm-line)}
.omsm-fchip-bar::-webkit-progress-value{background:var(--omsm-accent)}
.omsm-fchip-bar::-moz-progress-bar{background:var(--omsm-accent)}
.omsm-fchip-x{width:28px;height:28px;border:0;border-radius:7px;background:none;color:var(--omsm-muted);display:grid;place-items:center;cursor:pointer;flex:none;padding:0}
.omsm-fchip-x:hover{background:var(--omsm-surface);color:var(--omsm-ink)}
.omsm-fchip-x svg{width:13px;height:13px}
.omsm-cmp-tools{display:flex;align-items:center;gap:2px;padding:4px 6px 6px}
.omsm-cmp-tb{width:32px;height:32px;display:grid;place-items:center;border-radius:8px;border:0;background:none;color:var(--omsm-muted);cursor:pointer;padding:0;font:inherit;font-weight:800;font-size:14px;flex:none}
.omsm-cmp-tb:hover{background:var(--omsm-sunk);color:var(--omsm-ink)}
.omsm-cmp-tb svg{width:17px;height:17px}
.omsm-cmp-tb--camera{display:none}
.omsm-cmp-hint{font-size:11.5px;color:var(--omsm-muted);margin-left:6px;display:flex;align-items:center;gap:6px;min-width:0;overflow:hidden;white-space:nowrap;text-overflow:ellipsis;flex:1 1 auto}
.omsm-cmp-hint svg{width:13px;height:13px}
.omsm-cmp-hint:empty{display:block}
.omsm-cmp-send{margin-left:auto;display:inline-flex;align-items:center;justify-content:center;gap:6px;height:32px;padding:0 14px;border-radius:9px;background:var(--omsm-accent);color:var(--omsm-accent-ink);font:inherit;font-weight:700;font-size:13px;border:0;cursor:pointer;flex:none;white-space:nowrap}
.omsm-cmp-send:hover{background:var(--omsm-accent-hover)}
.omsm-cmp-send svg{width:14px;height:14px}
.omsm-cmp-send:disabled{opacity:.45;cursor:default}
.omsm-cmp-kb{font-size:11px;color:var(--omsm-muted);text-align:center;margin-top:6px}
.omsm-kbd{display:inline-block;font-size:10.5px;border:1px solid var(--omsm-line-2);border-bottom-width:2px;border-radius:5px;padding:0 4px;background:var(--omsm-surface);color:var(--omsm-ink-2);font-weight:600;line-height:16px;font-family:inherit}

/* ── 5. Lists ─────────────────────────────────────────────────────────── */
.omsm-row{display:grid;grid-template-columns:36px minmax(0,1fr) auto;gap:10px;align-items:start;padding:9px 10px;margin:0 6px;border-radius:10px;cursor:pointer;position:relative;border:0;background:transparent}
.omsm-row:hover{background:var(--omsm-sunk)}
.omsm-row.active,.omsm-row.omsm-row--sel{background:var(--omsm-accent-soft)}
.omsm-row.active::before,.omsm-row.omsm-row--sel::before{content:"";position:absolute;left:0;top:10px;bottom:10px;width:3px;border-radius:3px;background:var(--omsm-accent)}
.omsm-row:focus-visible{outline:2px solid var(--omsm-accent);outline-offset:-2px}
.omsm-row-main{min-width:0}
.omsm-row-t1{display:flex;align-items:center;gap:6px;min-width:0}
.omsm-row-nm{font-weight:700;font-size:13.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;color:var(--omsm-ink);min-width:0}
.omsm-row-ref{font-size:11px;font-weight:700;color:var(--omsm-muted);white-space:nowrap}
.omsm-row-pv{font-size:12.5px;color:var(--omsm-muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:1px}
.omsm-row-pv b{color:var(--omsm-ink-2);font-weight:600}
.omsm-row-pv i{font-style:italic}
.omsm-row-rt{display:flex;flex-direction:column;align-items:flex-end;gap:4px;font-size:11.5px;color:var(--omsm-muted);white-space:nowrap;min-height:36px}
.omsm-row-time{font-weight:600}
.omsm-row.unread .omsm-row-nm{color:var(--omsm-ink);font-weight:800}
.omsm-row.unread .omsm-row-pv{color:var(--omsm-ink-2);font-weight:500}
.omsm-row.unread .omsm-row-time{color:var(--omsm-accent)}
.omsm-dot{min-width:18px;height:18px;border-radius:999px;background:var(--omsm-accent);color:var(--omsm-accent-ink);font-size:10.5px;font-weight:800;display:grid;place-items:center;padding:0 5px;box-sizing:border-box;line-height:1}
.omsm-row--muted .omsm-dot{background:var(--omsm-line-2);color:var(--omsm-ink-2)}
.omsm-row--muted .omsm-row-nm{color:var(--omsm-ink-2)}
.omsm-row-ic{display:inline-flex;color:var(--omsm-muted)}
.omsm-row-ic svg{width:13px;height:13px}
.omsm-row-draft{color:var(--omsm-bad);font-weight:700}
.omsm-pill{display:inline-flex;align-items:center;gap:5px;font-size:10.5px;font-weight:700;border-radius:999px;padding:0 7px;line-height:18px;white-space:nowrap;flex:none}
.omsm-pill--ok{background:var(--omsm-ok-soft);color:var(--omsm-ok)}
.omsm-pill--warn{background:var(--omsm-warn-soft);color:var(--omsm-warn)}
.omsm-pill--acc{background:var(--omsm-accent-soft);color:var(--omsm-accent)}
.omsm-pill--mut{background:var(--omsm-sunk);color:var(--omsm-muted);border:1px solid var(--omsm-line)}
.omsm-grp{font-size:10.5px;font-weight:800;letter-spacing:.1em;text-transform:uppercase;color:var(--omsm-muted);padding:10px 16px 4px}
.omsm-chan{display:flex;gap:2px;overflow-x:auto;scrollbar-width:none;margin:0 -2px}
.omsm-chan::-webkit-scrollbar{display:none}
.omsm-chan-b{border:0;background:none;padding:6px 9px;border-radius:8px;font:inherit;font-size:12.5px;font-weight:600;color:var(--omsm-muted);cursor:pointer;white-space:nowrap;display:inline-flex;align-items:center;gap:6px;min-height:30px}
.omsm-chan-b:hover{background:var(--omsm-sunk);color:var(--omsm-ink)}
.omsm-chan-b.on,.omsm-chan-b.active{background:var(--omsm-accent-soft);color:var(--omsm-accent)}
.omsm-filt{display:flex;gap:6px;align-items:center;flex-wrap:wrap}
.omsm-chip{white-space:nowrap;font:inherit;font-size:12px;font-weight:600;color:var(--omsm-ink-2);border:1px solid var(--omsm-line);border-radius:999px;padding:2px 10px;background:var(--omsm-surface);cursor:pointer;min-height:26px}
.omsm-chip.on{border-color:var(--omsm-ink);background:var(--omsm-ink);color:var(--omsm-surface)}

/* Empty states */
.omsm-empty{flex:1;display:grid;place-items:center;text-align:center;padding:40px 24px}
.omsm-empty-ill{width:64px;height:64px;border-radius:18px;background:var(--omsm-accent-soft);color:var(--omsm-accent);display:grid;place-items:center;margin:0 auto 14px}
.omsm-empty-ill svg{width:28px;height:28px}
.omsm-empty-ill--ok{background:var(--omsm-ok-soft);color:var(--omsm-ok)}
.omsm-empty-ill--mut{background:var(--omsm-sunk);color:var(--omsm-muted)}
.omsm-empty h6{margin:0 0 4px;font-size:15px;font-weight:800;color:var(--omsm-ink)}
.omsm-empty p{font-size:13px;color:var(--omsm-muted);margin:0 auto 14px;max-width:34ch;line-height:1.5}
.omsm-empty-acts{display:flex;gap:8px;justify-content:center;flex-wrap:wrap}
.omsm-kbtable{display:grid;grid-template-columns:auto 1fr;gap:6px 12px;font-size:12px;color:var(--omsm-ink-2);text-align:left;margin:14px auto 0;max-width:260px}

/* ── 6. Popovers + viewer ─────────────────────────────────────────────── */
.omsm-pop{position:fixed;z-index:99500;background:var(--omsm-surface);border:1px solid var(--omsm-line);border-radius:10px;box-shadow:var(--omsm-shadow);padding:4px}
.omsm-emoji{display:flex;gap:2px;flex-wrap:wrap;max-width:236px}
.omsm-emoji button{width:40px;height:40px;border:0;border-radius:8px;background:none;font-size:20px;cursor:pointer;padding:0}
.omsm-emoji button:hover,.omsm-emoji button:focus-visible{background:var(--omsm-sunk);outline:none}
.omsm-menu{display:flex;flex-direction:column;min-width:190px}
.omsm-menu-i{display:flex;align-items:center;gap:10px;min-height:36px;padding:0 10px;border:0;border-radius:7px;background:none;font:inherit;font-size:13px;font-weight:600;color:var(--omsm-ink);cursor:pointer;text-align:left}
.omsm-menu-i:hover,.omsm-menu-i:focus-visible{background:var(--omsm-sunk);outline:none}
.omsm-menu-i svg{width:15px;height:15px;color:var(--omsm-muted)}
.omsm-menu-i--danger{color:var(--omsm-bad)}
.omsm-menu-i--danger svg{color:var(--omsm-bad)}
.omsm-viewer{position:fixed;inset:0;z-index:99600;background:rgba(8,10,24,.96);display:flex;flex-direction:column}
.omsm-viewer-bar{display:flex;align-items:center;gap:8px;padding:10px 14px;color:#fff;flex:none}
.omsm-viewer-name{flex:1;min-width:0;font-size:13px;font-weight:700;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.omsm-viewer-name small{font-weight:600;opacity:.7;margin-left:6px}
.omsm-viewer-b{width:44px;height:44px;display:grid;place-items:center;border:0;border-radius:10px;background:rgba(255,255,255,.1);color:#fff;cursor:pointer;padding:0}
.omsm-viewer-b:hover{background:rgba(255,255,255,.2)}
.omsm-viewer-b svg{width:18px;height:18px}
.omsm-viewer-stage{flex:1;min-height:0;display:grid;place-items:center;padding:8px 16px 24px}
.omsm-viewer-stage img{width:100%;height:100%;max-width:min(1200px,100%);object-fit:contain;border-radius:6px;box-shadow:0 20px 60px rgba(0,0,0,.4)}
.omsm-viewer-nav{position:absolute;top:50%;transform:translateY(-50%);width:44px;height:44px;border-radius:50%;border:0;background:rgba(255,255,255,.14);color:#fff;display:grid;place-items:center;cursor:pointer}
.omsm-viewer-nav:hover{background:rgba(255,255,255,.26)}
.omsm-viewer-nav svg{width:20px;height:20px}
.omsm-viewer-nav--l{left:14px}.omsm-viewer-nav--r{right:14px}

/* ── 7. Thread header + context strip (shared) ────────────────────────── */
.omsm-hd{background:var(--omsm-surface);border-bottom:1px solid var(--omsm-line);padding:12px 16px;display:flex;align-items:center;gap:12px;flex:none}
.omsm-hd-ti{flex:1;min-width:0}
.omsm-hd-ti b{display:flex;flex-wrap:wrap;align-items:center;gap:4px 8px;font-size:15px;font-weight:800}
.omsm-hd-ti small{display:block;font-size:12.5px;color:var(--omsm-muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.omsm-ib{width:32px;height:32px;border-radius:9px;border:1px solid var(--omsm-line);background:var(--omsm-surface);display:inline-grid;place-items:center;color:var(--omsm-ink-2);cursor:pointer;padding:0;flex:none}
.omsm-ib:hover{border-color:var(--omsm-line-2);color:var(--omsm-ink)}
.omsm-ib svg{width:16px;height:16px}
.omsm-ib.on{color:#D9A21B;background:#FFFBEB;border-color:#F3E2B0}
.omsm-ib.on svg{fill:#F5C451}
.omsm-ib--mute.on{color:var(--omsm-ink-2);background:var(--omsm-sunk);border-color:var(--omsm-line-2)}
.omsm-ib--mute.on svg{fill:none}
.omsm-ctx{background:var(--omsm-surface);border-bottom:1px solid var(--omsm-line);padding:8px 16px 10px;display:flex;gap:18px;align-items:center;overflow-x:auto;scrollbar-width:none;font-size:12px;color:var(--omsm-muted);flex:none}
.omsm-ctx::-webkit-scrollbar{display:none}
.omsm-ctx>span{white-space:nowrap}
.omsm-ctx b{color:var(--omsm-ink);font-weight:700;margin-left:4px}

/* ── 8. Admin drawer (#msgDrawer) — the redesigned sheet ──────────────── */
#msgDrawer.omsm-drawer{font-family:var(--omsm-font)}
/* The admin portal renders at 90% zoom (oms-rd-scale.css); the mockup was drawn
   at 100%. Lift the messenger's type one step so it reads at the mockup's size. */
#msgDrawer.omsm-drawer .omsm-col{font-size:15px}
#msgDrawer.omsm-drawer .omsm-bub{font-size:15px}
#msgDrawer.omsm-drawer .omsm-who{font-size:13px}
#msgDrawer.omsm-drawer .omsm-row-nm{font-size:14.5px}
#msgDrawer.omsm-drawer .omsm-row-pv{font-size:13.5px}
#msgDrawer.omsm-drawer .omsm-row{grid-template-columns:40px minmax(0,1fr) auto;padding:10px 12px}
#msgDrawer.omsm-drawer .omsm-row .omsm-av:not(.omsm-av--sm){width:40px;height:40px;font-size:13px}
#msgDrawer.omsm-drawer .omsm-cmp-input{font-size:15px}
/* Header: title + icons, search, channel tabs (mockup order). */
/* "Ask Flyte" quick-access button: absent until oms-support-bot.js hears the
   module is on and adds .on (a class, not [hidden] — .iconbtn sets display). */
#msgDrawer.omsm-drawer .msg-flyte-btn{display:none}
#msgDrawer.omsm-drawer .msg-flyte-btn.on{display:grid;place-items:center}
#msgDrawer.omsm-drawer .msg-drawer-header{display:flex;flex-direction:column;gap:10px;padding:14px 14px 10px;border-bottom:1px solid var(--omsm-line)}
#msgDrawer.omsm-drawer .msg-drawer-top{margin:0;order:0}
#msgDrawer.omsm-drawer .mc-kbd{order:0}
#msgDrawer.omsm-drawer .msg-search-wrap{order:1;margin:0;height:34px;padding:0 10px;font-size:13px}
#msgDrawer.omsm-drawer .msg-tabs{order:2;display:flex;gap:2px;padding:0;margin:0 -2px;border-radius:0;background:none;overflow-x:auto;scrollbar-width:none}
#msgDrawer.omsm-drawer .msg-tabs::-webkit-scrollbar{display:none}
#msgDrawer.omsm-drawer .msg-tab{flex:0 0 auto;height:30px;padding:0 9px;border-radius:8px;background:none;box-shadow:none;font-size:12.5px;font-weight:600;color:var(--omsm-muted);gap:6px}
#msgDrawer.omsm-drawer .msg-tab:hover{background:var(--omsm-sunk);color:var(--omsm-ink)}
#msgDrawer.omsm-drawer .msg-tab.active{background:var(--omsm-accent-soft);color:var(--omsm-accent);box-shadow:none}
#msgDrawer.omsm-drawer .msg-tab-badge{min-width:0;height:16px;line-height:16px;padding:0 6px;border-radius:999px;font-size:10.5px;background:var(--omsm-line-2);color:var(--omsm-ink-2)}
#msgDrawer.omsm-drawer .msg-tab.active .msg-tab-badge{background:var(--omsm-accent);color:var(--omsm-accent-ink)}
#msgDrawer.omsm-drawer .msg-tab-badge.hot{background:var(--omsm-bad);color:#fff}
#msgDrawer.omsm-drawer .msg-drawer-title{font-size:17px}
#msgDrawer.omsm-drawer .mc-summary{display:none}

/* Filter bar → the mockup's chip row */
#msgDrawer.omsm-drawer .mc-bar{padding:8px 14px;gap:6px;border-bottom:0}
#msgDrawer.omsm-drawer .mc-chip{height:26px;border-radius:999px;border-color:var(--omsm-line);font-weight:600}
#msgDrawer.omsm-drawer .mc-chip.on{background:var(--omsm-ink);border-color:var(--omsm-ink);color:#fff}
#msgDrawer.omsm-drawer .mc-markall{height:28px;width:28px;padding:0;justify-content:center;border-radius:9px;border-color:var(--omsm-line);color:var(--omsm-ink-2)}
#msgDrawer.omsm-drawer .mc-markall span{display:none}
#msgDrawer.omsm-drawer .mc-seg{max-width:none}

/* Lists */
#msgDrawer.omsm-drawer .msg-conv-list,#msgDrawer.omsm-drawer .msg-thread-list{padding:2px 0 8px}
#msgDrawer.omsm-drawer .msg-conv-item.omsm-row,#msgDrawer.omsm-drawer .msg-thread-item.omsm-row{display:grid;padding:10px 12px;border-bottom:0;margin:0 6px;border-radius:10px}
#msgDrawer.omsm-drawer .omsm-row.active{box-shadow:none}
#msgDrawer.omsm-drawer .omsm-row .msg-item-meta{flex-direction:column;align-items:flex-end;gap:4px}
#msgDrawer.omsm-drawer .omsm-row-tools{position:absolute;right:8px;top:50%;transform:translateY(-50%);display:flex;gap:2px;padding:2px;border-radius:8px;background:var(--omsm-surface);box-shadow:var(--omsm-shadow-sm);opacity:0;pointer-events:none;transition:opacity .12s}
#msgDrawer.omsm-drawer .omsm-row:hover .omsm-row-tools,#msgDrawer.omsm-drawer .omsm-row:focus-within .omsm-row-tools{opacity:1;pointer-events:auto}
#msgDrawer.omsm-drawer .omsm-row-tools .mc-star,#msgDrawer.omsm-drawer .omsm-row-tools .mc-rowread,#msgDrawer.omsm-drawer .omsm-row-tools .msg-arch-btn{opacity:1}
#msgDrawer.omsm-drawer .mc-starred{order:0;background:transparent}
#msgDrawer.omsm-drawer .mc-starred.active{background:var(--omsm-accent-soft)}
#msgDrawer.omsm-drawer .mc-dtag{background:none;color:var(--omsm-bad);padding:0;font-size:12.5px;font-weight:700}
#msgDrawer.omsm-drawer .mc-dtag::after{content:":"}
#msgDrawer.omsm-drawer .mc-has-draft .msg-item-preview{font-style:normal;color:var(--omsm-muted)}
#msgDrawer.omsm-drawer .msg-arch-bar{margin:4px 6px;border-radius:9px;border-bottom:0;padding:7px 12px}
#msgDrawer.omsm-drawer .msg-new-thread-btn{margin:8px 12px 4px;height:34px;border-style:solid;border-color:var(--omsm-line)}
#msgDrawer.omsm-drawer .omsm-grp.mc-hide-grp{display:none}

/* Thread pane */
#msgDrawer.omsm-drawer .msg-pane-thread{background:var(--omsm-sunk)}
#msgDrawer.omsm-drawer .msg-thread-header{min-height:58px;padding:10px 16px;gap:12px}
#msgDrawer.omsm-drawer .msg-thread-av{width:36px;height:36px;font-size:12px}
#msgDrawer.omsm-drawer .msg-thread-av.f,#msgDrawer.omsm-drawer .msg-thread-av.c{border-radius:10px}
#msgDrawer.omsm-drawer .msg-thread-name{font-size:15px}
#msgDrawer.omsm-drawer .msg-thread-members{font-size:12.5px;font-weight:500}
#msgDrawer.omsm-drawer .mc-ctx{background:var(--omsm-surface);padding:8px 16px 10px;gap:6px 18px;flex-wrap:nowrap;overflow-x:auto;scrollbar-width:none}
#msgDrawer.omsm-drawer .mc-ctx::-webkit-scrollbar{display:none}
#msgDrawer.omsm-drawer .mc-fact{font-weight:700}
#msgDrawer.omsm-drawer .mc-fact i{font-size:12px;letter-spacing:0;text-transform:none;font-weight:500}
#msgDrawer.omsm-drawer .msg-messages{display:block;padding:14px 0 6px;gap:0;background:var(--omsm-sunk)}
#msgDrawer.omsm-drawer .msg-messages>.omsm-col{min-height:100%;display:flex;flex-direction:column;justify-content:flex-end}
#msgDrawer.omsm-drawer .msg-messages>:first-child{margin-top:0}
#msgDrawer.omsm-drawer .msg-typing-indicator{background:var(--omsm-sunk);padding:0}
#msgDrawer.omsm-drawer .msg-typing-indicator:not(:empty){padding:0 18px 2px}
#msgDrawer.omsm-drawer .mc-jump{left:50%;right:auto;transform:translateX(-50%);bottom:auto;top:auto;border-radius:999px;background:var(--omsm-ink);color:var(--omsm-surface);border-color:transparent}
#msgDrawer.omsm-drawer .mc-jump:hover{color:#fff}
#msgDrawer.omsm-drawer .omsm-jump-wrap{position:relative;height:0;flex:none}
#msgDrawer.omsm-drawer .omsm-jump-wrap .mc-jump{position:absolute;bottom:10px}
#msgDrawer.omsm-drawer .mc-hstar.on{color:#D9A21B;background:#FFFBEB}

/* Composer (admin markup carries both class families) */
#msgDrawer.omsm-drawer .msg-composer.omsm-cmp{border-top:0;padding:8px 16px 12px;background:var(--omsm-sunk)}
#msgDrawer.omsm-drawer .msg-composer-box.omsm-cmp-box{border-radius:14px}
#msgDrawer.omsm-drawer .msg-reply-bar.omsm-cmp-reply{margin:0;border-left:0;border-radius:0;background:var(--omsm-sunk);color:var(--omsm-muted)}
#msgDrawer.omsm-drawer .msg-composer-input.omsm-cmp-input,#msgDrawer.omsm-drawer .msg-composer-input.omsm-cmp-input:focus{font-size:14px;border:0;border-radius:0;box-shadow:none;background:transparent;outline:none}
#msgDrawer.omsm-drawer .omsm-cmp-tb--camera{display:none}
#msgDrawer.omsm-drawer .msg-attach-strip.omsm-cmp-files{border:0;background:transparent}
#msgDrawer.omsm-drawer .omsm-allbar .mc-chips,#msgDrawer.omsm-drawer .mc-bar .mc-chips{flex-wrap:nowrap;overflow-x:auto;scrollbar-width:none}
#msgDrawer.omsm-drawer .mc-chip{padding:0 9px}
#msgDrawer.omsm-drawer .msg-attach-strip.omsm-cmp-files{padding:4px 12px 6px;gap:8px}
#msgDrawer.omsm-drawer .msg-composer-row.omsm-cmp-tools{padding:4px 6px 6px}
#msgDrawer.omsm-drawer .msg-emoji-btn.omsm-cmp-tb{color:var(--omsm-muted)}
#msgDrawer.omsm-drawer .msg-composer-hint.omsm-cmp-hint{padding:0;margin-left:6px}
#msgDrawer.omsm-drawer .msg-send-btn.omsm-cmp-send{border:0}
#msgDrawer.omsm-drawer .msg-mention-dropdown{position:absolute;left:8px;bottom:100%;z-index:5;min-width:200px}
#msgDrawer.omsm-drawer .msg-mention-dropdown:not(.show){display:none}
#msgDrawer.omsm-drawer .omsm-cmp-box{position:relative}

/* Saved replies picker (popover-sized panel above the composer) */
.omsm-saved{position:fixed;z-index:99500;width:min(360px,calc(100vw - 24px));max-height:min(420px,70vh);display:flex;flex-direction:column;background:var(--omsm-surface);border:1px solid var(--omsm-line);border-radius:12px;box-shadow:var(--omsm-shadow);overflow:hidden}
.omsm-saved-hd{display:flex;align-items:center;gap:8px;padding:10px 12px;border-bottom:1px solid var(--omsm-line);font-size:13px;font-weight:800}
.omsm-saved-hd span{flex:1}
.omsm-saved-list{flex:1;overflow-y:auto;padding:4px}
.omsm-saved-i{display:flex;align-items:flex-start;gap:6px;width:100%;padding:8px 10px;border:0;border-radius:8px;background:none;text-align:left;font:inherit;cursor:pointer;color:var(--omsm-ink);min-height:44px;box-sizing:border-box}
.omsm-saved-i:hover,.omsm-saved-i:focus-visible{background:var(--omsm-sunk);outline:none}
.omsm-saved-i b{display:block;font-size:13px}
.omsm-saved-i small{display:block;font-size:12px;color:var(--omsm-muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:260px}
.omsm-saved-i>span{flex:1;min-width:0}
.omsm-saved-x{width:30px;height:30px;border:0;border-radius:7px;background:none;color:var(--omsm-muted);display:grid;place-items:center;cursor:pointer;flex:none;padding:0}
.omsm-saved-x:hover{background:var(--omsm-surface);color:var(--omsm-bad)}
.omsm-saved-x svg{width:14px;height:14px}
.omsm-saved-new{display:flex;flex-direction:column;gap:6px;padding:10px 12px;border-top:1px solid var(--omsm-line);background:var(--omsm-sunk)}
.omsm-saved-new input,.omsm-saved-new textarea{width:100%;box-sizing:border-box;border:1px solid var(--omsm-line-2);border-radius:8px;padding:7px 9px;font:inherit;font-size:13px;background:var(--omsm-surface);color:var(--omsm-ink);resize:vertical}
.omsm-saved-new label{display:flex;align-items:center;gap:6px;font-size:12px;color:var(--omsm-ink-2)}
.omsm-saved-new .omsm-saved-row{display:flex;align-items:center;gap:8px;justify-content:space-between}
.omsm-saved-empty{padding:16px 12px;font-size:12.5px;color:var(--omsm-muted);text-align:center}

/* Support ticket state */
#msgDrawer.omsm-drawer .omsm-resolve{height:32px;padding:0 12px;border-radius:9px;border:1px solid var(--omsm-line-2);background:var(--omsm-surface);font:inherit;font-weight:700;font-size:12.5px;color:var(--omsm-ink);cursor:pointer;display:inline-flex;align-items:center;gap:6px;flex:none;white-space:nowrap}
#msgDrawer.omsm-drawer .omsm-resolve svg{width:14px;height:14px}
#msgDrawer.omsm-drawer .omsm-resolve--done{color:var(--omsm-ok);border-color:#BFE3CF;background:var(--omsm-ok-soft)}
#msgDrawer.omsm-drawer .omsm-row--resolved .omsm-row-nm{color:var(--omsm-ink-2)}

/* Offline strip, list unread dot (beats the older .msg-unread-badge rule) */
#msgDrawer.omsm-drawer .omsm-offline{font-size:12px;font-weight:600;color:var(--omsm-warn);background:var(--omsm-warn-soft);border-radius:8px;padding:6px 10px;order:3}
#msgDrawer.omsm-drawer .omsm-offline[hidden]{display:none}
#msgDrawer.omsm-drawer .omsm-dot{min-width:18px;height:18px;line-height:18px;padding:0 5px;border-radius:999px;font-size:10.5px}
#msgDrawer.omsm-drawer .omsm-row--muted .omsm-dot{background:var(--omsm-line-2);color:var(--omsm-ink-2)}

/* Pick-a-conversation */
#msgDrawer.omsm-drawer .msg-pane-empty .omsm-kbtable{margin-top:10px}

/* Wide (two-pane): the list column carries the header, the thread fills the rest. */
@media (min-width:901px){
  /* The drawer grows with the screen (1320px floor, 1680px cap, in CSS px — the
     admin portal renders at 90% zoom, so these are 1188–1512 on screen). */
  #msgDrawer.omsm-drawer.wide{width:min(calc(var(--rd-vw, 100vw) - 32px),clamp(1320px,calc(var(--rd-vw, 100vw) * .8),1680px))}
  #msgDrawer.omsm-drawer.wide .msg-drawer-header{width:var(--omsm-list-w);box-sizing:border-box;border-right:1px solid var(--omsm-line)}
  #msgDrawer.omsm-drawer.wide .msg-tab-body{position:static;width:var(--omsm-list-w);box-sizing:border-box;border-right:1px solid var(--omsm-line);flex:1 1 auto}
  #msgDrawer.omsm-drawer.wide .msg-pane-list{flex:1 1 auto;border-right:0}
  #msgDrawer.omsm-drawer.wide .msg-pane-thread,
  #msgDrawer.omsm-drawer.wide .msg-tab-body:not(.has-thread) .msg-pane-empty{position:absolute;top:0;bottom:0;left:var(--omsm-list-w);right:0;z-index:2}
  #msgDrawer.omsm-drawer.wide .msg-tab-body:not(.has-thread) .msg-pane-empty{display:flex;background:var(--omsm-sunk)}
  #msgDrawer.omsm-drawer.wide .msg-search-results{position:absolute;top:0;bottom:0;left:var(--omsm-list-w);right:0;z-index:3;background:var(--omsm-surface)}
  #msgDrawer.omsm-drawer.wide #msgTabRequests>div{max-width:none}
  #msgDrawer.omsm-drawer.wide.omsm-via-all .msg-tab-body.omsm-all-host{width:0;border-right:0;overflow:visible}
}

/* ── 9. Phones ────────────────────────────────────────────────────────── */
@media (max-width:900px){
  #msgDrawer.omsm-drawer.omsm-thread-open .msg-drawer-header{display:none}
  #msgDrawer.omsm-drawer .msg-thread-header{padding:8px 10px;gap:8px;min-height:52px}
  #msgDrawer.omsm-drawer .msg-back-btn{width:44px;height:44px;border:0}
  #msgDrawer.omsm-drawer .msg-hd-btn,#msgDrawer.omsm-drawer .omsm-ib{width:44px;height:44px}
  #msgDrawer.omsm-drawer .msg-open-rec{height:44px}
  #msgDrawer.omsm-drawer .mc-ctx{padding:7px 12px}
  #msgDrawer.omsm-drawer .omsm-cmp-hint{display:none}
  #msgDrawer.omsm-drawer .msg-composer.omsm-cmp{padding:6px 10px 10px}
  #msgDrawer.omsm-drawer .omsm-cmp-tb{width:44px;height:44px}
  #msgDrawer.omsm-drawer .omsm-cmp-tb--camera{display:grid}
  #msgDrawer.omsm-drawer .omsm-cmp-send{height:44px;min-width:44px;padding:0 12px}
  #msgDrawer.omsm-drawer .omsm-cmp-send .omsm-send-l{display:none}
  #msgDrawer.omsm-drawer .omsm-cmp-kb{display:none}
  #msgDrawer.omsm-drawer .msg-tab{height:36px;padding:0 10px}
  #msgDrawer.omsm-drawer .omsm-row{min-height:56px}
  #msgDrawer.omsm-drawer .mc-chip{height:32px}
  #msgDrawer.omsm-drawer .mc-markall{width:36px;height:36px}
  #msgDrawer.omsm-drawer .omsm-row-tools{opacity:1;pointer-events:auto;position:static;transform:none;box-shadow:none;background:none}
  #msgDrawer.omsm-drawer .omsm-row .msg-item-meta{flex-direction:row}
}
@media (max-width:600px){
  .omsm-col{padding:0 12px}
  .omsm-bub{max-width:min(280px,100%)}
  .omsm-thumb{width:170px;height:100px}
  .omsm-file{min-width:0;max-width:240px}
  .omsm-tb{width:36px;height:36px}
  .omsm-hover{top:-22px}
  .omsm-react{min-height:28px;line-height:26px}
  .omsm-cmp-tools{gap:0}
}
@media (hover:none){
  .omsm-hover{top:auto;bottom:calc(100% + 4px)}
}
@media (prefers-reduced-motion:reduce){
  .omsm-dots i{animation:none}
  .omsm-flash-hit .omsm-bub{animation:none}
}